We are sorry for the inconvenience

I have been playing DH2014 for over 1 1/2 yrs. I was at high level, gold etc. I was pushed to download 2016, two days ago my status, gold etc. was eliminated. Tech responded back,"were sorry for inconvenience, nothing we can do". Why download DH2014, shame on you!
We are sorry for the inconvenience,,,,

Roy id about Deer Hunter Classic